Shipping policy


📜 Refund & Exchange Policy

 

Returns

 

We accept returns only for defective or damaged products.


  • You must contact us within 15 days of delivery to request a return.
  • Returned items must be unused, in the original packaging, and accompanied by proof of purchase.
  • If the return is approved, we will cover the return shipping cost.
  • Refunds will be issued to the original payment method after we receive and inspect the product.

 

Exchanges



We accept exchanges for defective or incorrect items.


  • Please contact us within 15 days of delivery.
  • If you received the wrong size, color, or a defective product, we will send you a replacement at no extra cost.
  • In some cases, you may need to return the original product before we ship the replacement.




How to Request a Return or Exchange



To start a return or exchange, please email us at [your email] with:


  • Order number
  • Photos of the product (and packaging if damaged)
  • A description of the issue

Contact Us

 

For any questions or concerns about your order or shipping, please feel free to contact us:

  • Email: emad@ravisiv.com

  • Phone: +966502926200